The customer may request a return within 30 days of receipt of:
new equipment
certified-used equipment
Return requests must be submitted using the following contact channels:
Email: de.sales@testequity.com
Returned goods must:
be complete, undamaged, and in working condition
include all accessories, cables, manuals, and original packaging
show no misuse or unauthorized modification
Items that have been physically damaged, altered, or mishandled may be excluded from return.
Returns are excluded for:
custom-built or customer-specified units
products specially manufactured or ordered from the OEM
software licenses
consumables
services, calibration, or test certifications
items marked as “final sale” or “non-returnable”
rental equipment returned after the contract period or with damage
In case of uncertainty, the customer must contact TestEquity GmbH for clarification prior to return.
For rental equipment, the following applies:
items must be returned by the agreed rental end date
late returns may incur additional rental or usage fees
any loss, theft, or damage to equipment during rental is the responsibility of the renter
return shipment must be insured and properly protected for transit
If the return is approved:
the customer will receive return instructions
a prepaid return label may be issued depending on the case
Shipments returned without prior authorization may be refused.
Once the returned item has been received and inspected, the customer will be notified whether the refund has been approved or denied.
Approved refunds will be issued:
to the original payment method
within 10 business days following processing
Bank or card-issuer processing times may delay final posting of the refund.
Rental fees are not refundable once the rental period has begun.
If a rented item arrives defective, TestEquity GmbH will provide a replacement unit or suitable alternative.
Consumers within the meaning of EU law and § 13 BGB retain all statutory warranty rights. These rights are not diminished or restricted by this policy.
Additionally, for shipments within the EU, consumers — but not business customers — are entitled to the statutory 14-day right of withdrawal without providing a reason.
The item must be returned in reasonable and acceptable condition.
For any questions regarding shipping, returns, or withdrawal rights:
TestEquity GmbH
Mühlweg 2
D – 82054 Sauerlach
Germany
Email: de.sales@testequity.com
Telephone: + 49 ( 0 ) 8104 6675 0